General
All communication regarding reservation of services, changes and cancellations shall
be in writing and may be sent using fax or e-mail, or through the postal service, if
time permits.
All quotations and contracts made by Northern Explorer are in writing
and clearly state all services offered and their collective price.
Reservations
Reservations must be sent to Northern Explorer in writing. Detailed information is
required from the client with full names of participants, travel details such as date of
arrival and departure, arrival time and flight number, number and type of rooms and
other services requested.
In the case of groups, a preliminary list of participants
should be received from the client no later than 60 days before the first day service is
to be rendered and a final list of names no later than 35 days before the first day
service is to be rendered.
Payment
Unless otherwise agreed, Northern Explorer requires payment to be made as follows:
• A deposit of 25% of the total price of the reserved services to be paid upon receipt
of an invoice.
• Full payment must reach Northern Explorer
4 weeks before the first day service is to be rendered. Payment information
will be
provided with the each invoice from Northern Explorer.
All prices quoted on Northern Explorer´s websites are in EUROS (€) and are per
person,unless otherwise specified.Prices are subject to change without notice in the
event of currency fluctuation, government taxes or any such cost increase which is
beyond Northern Explorer ́s control.
Validy of Prices
All rates quoted or shown in our tariffs are based on current purchasing prices in
Iceland. Northern Explorer reserves the right to increase prices already quoted or
published in our price lists without notice in the event of currency fluctuation,
government taxes, or due to any other cost increases that are beyond our control.
After an invoice has been issued the price is guaranteed against any surcharge,
unless an increase is due to government laws or currency changes. In the case of
currency changes Northern Explorer will absorb an amount equivalent to 5% of the
package price, but that in excess of 5% will be charged to the client. Aclent will be entitled to cancel
his booking with a full refund if the surcharge exceeds 10% of the origilally invoiced amount
Discounts for children are subject to the nature of the services to be provided and the
terms of Northern Explorer’s service partners.
Vouchers
Upon receipt of full payment from the client, Northern Explorer will issue service
vouchers or tickets as relevant. The vouchers/tickets will either be posted to the
client or handed to the client upon his arrival in Iceland. It is the client’s responsibility
to safeguard the vouchers/tickets and present these to the relevant service partners
as payment for each service rendered.
Changes
Northern Explorer reserves the right to levy a charge for any change to a confirmed
reservation, requested by the client. The charge is subject to Northern Explorer’s
current tariff and the policy of Northern Explorer’s service partners.
Cancellations
Cancellations must be made in writing and clearly dated. Northern Explorer will make
every effort to ensure the best protection for the client in case of cancellations.
However, a late cancellation can result in compensation claims from hotels and other
service partners. In conformity with business practices within the Icelandic Travel
Industry, Northern Explorer is obliged to charge its clients a cancellation fee at a
percentage of the full price, depending on the notice before the first day service is to
be rendered, as follows:
Individuals – Notice of Cancellation made
– more than 2 weeks prior: 25%;
– less than 2 weeks prion: 50%
– less than 72 hours prior: 100% (no refund).
Groups (10 or more) – Notice of Cancellation made
– more than 4 weeks prior: 25%;
-less than 4 weeks prior: 50%;
-less than 1 week prior: 100%
(no refund).
Due to more stringent cancellation rules of some of Northern Explorer’s service
partners, which include airlines and hotels, refunds may, depending on the
composition of the cancelled services, be lower than outlined above. Cancellation by
passengers within a group may either result in a price increase for the whole group
and/or a cancellation fee being charged to the passengers who have cancelled.
Liability
Northern Explorer acts in good faith and disclaims responsibility for any loss,
damage, accidents, sickness or schedule changes caused by weather or road
conditions, force majeure such as natural catastrophes, strikes or any irregularities
beyond the control of Northern Explorer. Northern Explorer cannot be held
responsible for acts, defaults of, or delays caused by, any agent, guide, restaurant,
hotel, coach operator, airline, or any persons or companies, however caused. In the
case of any changes to flights (domestic and international), the passenger is
responsible for any additional costs incurred as a result of such changes, (i.e.
additional hotel nights, meals, transfers, etc.). All medical costs arising during tours
must be paid by the client. Loss of or damage to luggage is at the client’s own risk.
